About Us 

Gemba is a leading organisation in Sports and Entertainment across Strategy, Data & Analytics, Insights and Communications. We are passionate about our business, proud of what we do and love working in one of the most dynamic industries on the global stage.

Our Insights Division research and insights to sport and entertainment organisations, brands and government, with specialised expertise in proprietary quant research, and customized quant and qual research.

Our values of empathy, dynamism, discipline and integrity drive our business. More than just words in a vision document, we take our values seriously. We measure them, hold ourselves accountable and hire accordingly. We invest in our people, offering a wide range of employee benefits designed to provide a positive, professional, fun and inclusive workplace.

About the Role 

We are seeking an ambitious Chief Operating Officer with over 5 years’ experience in a similar role to drive growth, profitability, and operational excellence across our global business. The business is in the midst of a fast growth period with ambitious plans for the next five years. 

 You will oversee accounting, treasury, and financial activities for Gemba, whilst managing legal compliance, timely reporting, and strategic growth initiatives, as well as the effective delivery of Tech & Systems. 

 You will provide leadership to the broader business and nurture high-performing teams, ensuring the protection of Gemba’s culture. You will also collaborate with the CEO and senior leadership to ensure sustainable growth. 

Key Responsibilities 

• Oversee the preparation and delivery of financial reports (monthly, year-end, profitability, and billability), cash flow management, and statutory compliance, ensuring alignment with business objectives and regulatory requirements. 

• Develop and monitor annual and half-yearly divisional plans, operational and capital budgets, and growth strategies, including business acquisitions, equity solutions, and due diligence processes. 

• Provide contract reviews, ensure profitability and billability targets for projects and retainers, and support business negotiations, pitches, and tenders. 

• Lead the development of a Tech & Systems strategy, manage external technology partners, and oversee system improvements to meet operational needs and enhance internal satisfaction. 

• Drive professional development for Finance and Operations teams, implement training programmes, and identify and nurture top talent to ensure high performance. 

• Support carbon footprint analysis, implement environmentally friendly office solutions, and oversee investments tied to sustainability goals like the Healthy Planet dividend. 

Skills/Experience Required 

• Preferably AAT, ACA, ACCA, CIMA and CIPFA qualified, with over 5 years’ experience managing the finance function of a medium-sized business, ideally within a professional services environment. 

• Advanced understanding of accounting systems, integration of software packages, data integration, and automation processes. Proven experience in developing and managing technology strategies to drive efficiency. 

• Accomplished finance leader with a track record of delivering top-tier financial reporting and commercial success. High financial literacy with the ability to present results clearly to stakeholders. 

• Experience in consulting, advertising, or digital sectors is advantageous, alongside a strong understanding of GDPR and ISO business requirements. 

• Effective in management, communication, and relationship-building, with adaptability to thrive in fast-paced environments. Customer-centric and proactive in fostering collaboration. 

• Demonstrates strong organisational capabilities, paired with a positive and flexible attitude to navigate complex challenges effectively. 

How to Apply 

Written applications, including a CV and cover letter, should be addressed Kiana Wong, the People & Culture Coordinator, at [email protected] 

Note: All candidates require working rights of this country to perform the role and the successful completion of a criminal record check. We are required to work in the office in London 4 days per week, with 1 day per week remote working from home. 

Gemba supports flexible working hours and will consider job share for this role. Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics or similar. 

About the Role

This role will report to the Managing Director of Gemba Europe and will be responsible for leading and delivering client projects, line management as well as business development as our European practice grows. Your main duties and responsibilities will include:

• Creating, implementing and managing world class customised and proprietary research for Gemba clients. This will include a mixture of quantitative and qualitative research and the identification of key insights and implications for our clients
• Management of the Gemba Europe Insights Program, including leading the product evolution of focused Proprietary Research modules and expansion into other markets
• Business development, with a responsibility to contribute to the Global Insights divisional strategy, budgeting and the Gemba Europe new business pipeline
• Support in the resource and line management of the Insights team
• Collaboration is key, and whilst we offer flexible working, this role will require 4 days in the office

About You

• 8-10 years of demonstrable market research experience (mixed-methods), including experience working for a leading agency
• Thought-leader and expert in your field, with an ability to shape client projects, taking hypotheses from idea through to designing an appropriate methodology
• Ability to manage and lead a team, supporting them to learn and develop the core skills of project and client management, and technical skills such as best in class research conception, design, reporting and delivery
• In-depth understanding and thought-leadership across a wide range of first-party research projects, (e.g. market segmentation, price/choice modelling, sponsorship / broadcast effectiveness, ethnographic studies, focus groups including moderation)
• Ability to direct a team to create clear and compelling ‘client ready’ documents e.g. briefs, proposals, questionnaires, analysis and interpretation of results
• Strong analytical and problem-solving skills, which can be applied to ambiguous client questions and briefs
• Impeccable client and project management skills, which your team can learn from
• Strong understanding of general business principles, with business development and working consulting experience an advantage
• Proficiency in leading a team which uses Q Research Software or similar data analysis tools (e.g., SPSS, R, Stata) for market research, data visualization, and statistical analysis.
• Previous line management and client management experience is essential

About Gemba

Gemba is a leading organisation in Sports and Entertainment across Strategy, Data & Analytics, Insights and Communications. We are passionate about our business, proud of what we do and love working in one of the most dynamic industries on the global stage.

Our Insights Division research and insights to sport and entertainment organisations, brands and government, with specialised expertise in proprietary quant research, and customized quant and qual research.

Our values of empathy, dynamism, discipline and integrity drive our business. More than just words in a vision document, we take our values seriously. We measure them, hold ourselves accountable and hire accordingly. We invest in our people, offering a wide range of employee benefits designed to provide a positive, professional, fun and inclusive workplace.

How to apply for this job?

Written applications including a CV and cover letter stating your interest in the role should be addressed to Kiana Wong, People & Culture Coordinator at [email protected]

Applications close Friday 14th February 2025

Note: All candidates require working rights of this country to perform the role and the successful completion of a criminal record check.

Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics or similar.

Recruitment Agencies, we appreciate the interest, but we’ve got this one covered.

About Us – Fan Focused. Results Driven 

Gemba is a leading organisation in Sports and Entertainment across Strategy, Data & Analytics, Insights and Communications.  

Gemba’s name is inspired by the Japanese origins of the word, to find the source of the truth. Since 2006 we have demonstrated a passion for understanding fans. In a sport and entertainment world that is becoming increasingly competitive and fragmented, fan insight is critical. 

We deliver results for our clients. Whether it be better commercial outcomes or driving greater participation, this is our ultimate proof point, demonstration of shaping a better future for sport & entertainment.

About the Role  

Gemba is looking for an experienced Head of Sponsorship to lead our Sponsorship division. Reporting to the MD EME, the role is pivotal in our growth journey, to scale our sponsorship offer globally.  

Gemba’s Sponsorship division services both brands and rightsholders in Sport and Entertainment and our valuation product, Turnstile, recognised as the market leader. Current clients include Decathlon, HSBC, Toyota (Aus), Man City, Arsenal, FIFA, Google and the International Cricket Council.  

You will act as a trusted advisor to clients and have the experience and gravitas to lead complex negotiations at the most senior level. You will have a deep understanding of the global sponsorship market with a specific understanding of the commercial components of the industry. 

You will be directly responsible for a significant portion of the company’s revenue and will manage a team of 10+ people globally. You will be accountable for the sales pipeline, business development and the quality of project delivery across Sponsorship, Strategy and Valuation services. 

We expect this role to work strategically with the Leadership Team to develop new product offers and data-driven services to bring to fruition our goal of becoming the world’s best sponsorship practice. 

You will be working in a proven system that we call the Gemba Way – the combination of Brilliant People, industry specific Intellectual Capital and powerful Fan Insights. The Gemba Way is the engine room of our business – it powers how we think and how we create world-class work.

Responsibilities 

As Head of Sponsorship, you’ll: 

• Drive the future of sponsorship consulting: Lead and shape our global strategy, ensuring we’re at the forefront of this fast-evolving industry.
• Lead business development: Drive sales efforts and business expansion across the sponsorship sector, bringing new business opportunities to life and ensuring we hit our targets.
• Innovate and expand: Oversee the development of new products, intellectual capital, and services that align with market demands, ensuring we’re always ahead of the curve.
• Manage a high-performance team: Lead a talented business development team, ensuring goals are met, and sales strategies are executed flawlessly.
• Be the key advisor to senior clients: Cultivate and maintain relationships with C-suite executives at leading sports and entertainment organizations, positioning yourself as a trusted partner.
• Shape our financial strategy: Oversee budget management, forecasting, and pricing strategies to drive consistent revenue growth.
• Recruit and develop talent: Ensure the division is supported with the right people, focusing on recruitment, professional development, and capacity

About You 

To succeed in this role, you’ll bring: 

• Proven experience in sports and entertainment (or closely related fields such as media), with at least 5+ years in business development or sales leadership.
• A deep understanding of sponsorship in sports and entertainment, particularly in the commercial aspects of the industry.
• P&L ownership: Experience managing a business or business unit with direct responsibility for financial outcomes.
• A track record of end-to-end sales success, from identifying new business opportunities to driving projects through to successful execution.
• Expertise in professional services disciplines, such as data-driven insights and business operating models, and how they apply to sports and entertainment.
• The ability to engage senior executives and become a trusted advisor to clients
  

How to Apply 

If you’re ready to make an impact and take the next step in your career, click the Apply button below and submit your CV and cover letter. Address cover letters to Kiana Wong, People & Culture Coordinator. 

Note: All candidates require working rights of this country to perform the role. 

Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics or similar. 

Recruitment Agencies, we appreciate the interest, but we’ve got this one covered. Thank

Reporting to our COO, Gemba EME is looking for a Senior Management Accountant to drive the operations of our Finance Team out of our London office. The ideal candidate will help us keep on top of our existing accounting processes, while also being dynamic and innovative looking for ways to make our systems more efficient.

About Us – Fan Focused. Results Driven

Gemba is a leading organisation in Sports and Entertainment across Strategy, Data & Analytics, Insights and Communications.

Gemba’s name is inspired by the Japanese origins of the word, to find the source of the truth. Since 2006 we have demonstrated a passion for understanding fans. In a sport and entertainment world that is becoming increasingly competitive and fragmented, fan insight is critical.

We deliver results for our clients. Whether it be better commercial outcomes or driving greater participation, this is our ultimate proof point, demonstration of shaping a better future for sport & entertainment.

About The Role

The Senior Management Accountant be working broadly across different accounts with internal and external stakeholders and will be required to drive commercial solutions for the business in these processes.

This role will have a Senior Finance Assistant reporting into them and the leadership and management of their performance will also be crucial to its success.

In addition to the above you will also:

• Lead the monthly client invoicing process and project analysis
• Client contract repository maintenance
• Work closely with our Europe team to support proposal submissions and account analysis
• Payroll preparation
• Financial performance and management reporting, including general ledger maintenance / reconciliations
• Manage the fixed asset registers
• Assist with cash flow and working capital management
• Assist with divisional budget and forecasting preparation
• Foreign currency transactions & exchange rate management
• Ensure compliance of statutory accounts with all relevant accounting standards and legislative requirements
• Lead the annual audit process
• Help develop and implement best practice financial policies and procedures ensuring they align with group policy
• Be able to grow and develop your accounting career
• Manage & develop direct reports
• Conduct staff training

You will be working in a proven system that we call the Gemba Way – the combination of Brilliant People, industry specific Intellectual Capital and powerful Fan Insights. The Gemba Way is the engine room of our business – it powers how we think and how we create world-class work

About You

• Previous experience within a marketing, consulting or creative agency is essential
• At least 5 years’ experience in a corporate environment looking to progress to the next step in your career, thrive in a fast-paced, dynamic environment
• Excellent communication skills, both verbal and written
• Extensive knowledge of accounting standards
• Display initiative and enthusiasm whilst being able to work autonomously and as part of a team
• Strong attention to detail and intuitive problem solving capability

If you have an eye for detail and a demonstrated ability to improve processes whilst meeting deadlines confidently and consistently, then this is the job for you. This is a great opportunity to join the Gemba team who are well respected as thought leaders in the exciting and dynamic Sports and Entertainment category.

How to Apply

Written applications including a CV and cover letter stating your interest in the role should be addressed to Kiana Wong, People & Culture Coordinator at [email protected]

Note: All candidates require working rights of this country to perform the role and the successful completion of a criminal record check. Gemba also performs reference checks prior to offer.

Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics or similar.

Recruitment Agencies, we appreciate the interest, but we’ve got this one covered.

Gemba is currently looking for an experienced Senior Account Director to join our team for a 15-week parental leave cover from mid-May 2025 until end of August.

Based in Sydney, this role will be charged with leading members of the Account Management Team in the strategic development and implementation of ideas. You will be managing the day to day running of assigned clients and projects as well as overseeing the estimating and budgeting process of your team.

This is an exciting opportunity to work in the Sports and Entertainment industries with some blue-chip clients. You will need 6 + years’ experience in managing the execution of marketing communications from creative brief to production delivery (i.e. Content, Events, Advertising Production, Sponsorship, Digital, Social).

About Us – Fan Focused. Results Driven

Gemba is a leading organisation in Sports and Entertainment across Strategy, Data & Analytics, Insights and Communications.

Gemba’s name is inspired by the Japanese origins of the word, to find the source of the truth. Since 2006 we have demonstrated a passion for understanding fans. In a sport and entertainment world that is becoming increasingly competitive and fragmented, fan insight is critical.

We deliver results for our clients. Whether it be better commercial outcomes or driving greater participation, this is our ultimate proof point, demonstration of shaping a better future for sport & entertainment.

About the Role

Based in Sydney and reporting to the Head of Client Services, you will be responsible for managing the day to day workflow of assigned client’s business and Marketing Communications projects by understanding and contributing to effective client management, budget control and managing external vendors to ensure the optimal profitability on projects and maximum client impact.

The key responsibilities of this role will be the strategic creation and management of campaigns on time and within budget whilst maintaining strong client relationships. You will work with the marketing strategy team to develop strategies for core creative ideas and manage an internal team, creatives and external suppliers to bring the concept to life across sponsorship, print, digital, consumer promotions and events, among other channels.

You will be working in a proven system that we call the Gemba Way – the combination of Brilliant People, industry specific Intellectual Capital and powerful Fan Insights. The Gemba Way is the engine room of our business – it powers how we think and how we create world-class work

About You

You will have tertiary qualifications in Marketing, Advertising, Communications, PR or Events and ideally have experience in an agency role. Having graced the corridors of advertising agencies, your excellent communication skills, organisational skills, attention to detail and negotiation skills will set you apart from other applicants.

You will thrive in a fast paced, busy environment that will see you work across a multitude of tasks at any one time. An energetic personality is important; we are seeking a hardworking, diligent marketing professional, but you must have the ability to let your hair down and have a laugh with the fantastic team that surrounds you.

More specifically, you will have:

• A minimum of 6 years’ experience in managing the execution of marketing communications (i.e. Content, Advertising Production, Sponsorship, Events, Digital, Content, Social) from creative brief to production delivery
• Demonstrated experience in leading and managing Account Management teams
• Proven experience in key stakeholder management including liaising with clients and other external agencies
• Experience in managing large budgets (in excess of $1.0 Million) and negotiating with external vendors
• Strong understanding of the communication planning process
• Highly developed skills in content, events, experiential, advertising or media
• Excellent communication and presentation skills
• A valid ‘Working with Children’ check and a current driver’s license

During activations and specific projects, you will need to be prepared to work outside of normal office hours.

This is a great opportunity to join the Gemba team who are well respected as thought leaders in the exciting and dynamic Sports and Entertainment category.

How to Apply

Written applications including a CV and cover letter stating your interest in the role should be addressed to Kiana Wong, People & Culture Coordinator at [email protected]

Note: All candidates require working rights of this country to perform the role and the successful completion of a criminal record check. Gemba also performs reference checks prior to offer.

Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics or similar.

Recruitment Agencies, we appreciate the interest, but we’ve got this one covered.

Gemba is looking for a People Manager to join our team in London and oversee the People function for the Gemba business across Europe & USA Region. You will be based in London working closely with our Global People team, whilst mainly being hands on with the Gemba Europe team.

About Us – Fan Focused. Results Driven

Gemba is a leading organisation in Sports and Entertainment across Strategy, Data & Analytics, Insights and Communications.

Gemba’s name is inspired by the Japanese origins of the word, to find the source of the truth. Since 2006 we have demonstrated a passion for understanding fans. In a sport and entertainment world that is becoming increasingly competitive and fragmented, fan insight is critical.

We deliver results for our clients. Whether it be better commercial outcomes or driving greater participation, this is our ultimate proof point, demonstration of shaping a better future for sport & entertainment.

About the Role

As a business with an exceptional commitment to building and maintaining a strong culture, The People Manager is pivotal in leading the people agenda. Reporting directly to the COO, you will be responsible for driving the Brilliant People strategy that attracts, develops and retains the best talent in our industry. With full support from the Leadership Team, you will step into a division that already boasts industry-leading programs and processes, embedded into the fabric of our company.

You will be working in a proven system that we call the Gemba Way – the combination of Brilliant People, industry specific Intellectual Capital and powerful Fan Insights. The Gemba Way is the engine room of our business – it powers how we think and how we create world-class work

About You

Ideally, you will be tertiary qualified and have 5+ years’ experience across various People & Culture positions. You’ll have a proven ability to thrive in a high-performance culture, building on existing strategies and programs. You’ll bring energy, passion, and excellent communications skills. You can operate at a strategic level, but also get down into the detail. You’ll bring fresh ideas, innovation, and strong leadership. You’ll know what it means to coach, mentor and have the drive to step things up a notch. More specifically you will have

• Best-practice knowledge in culture definition, performance measurement, leadership, and all aspects of organisational development.
• Proven knoweledge about European employee relations legistlations and best practices
• Excellent communication and interpersonal skills, including interviewing, coaching, counselling and negotiating.
• Ability to inspire, influence and support management and staff at all levels.
• Experience delivering programs across multiple markets and legal jurisdictions.
• Strong People strategy development skills
• Team management experience and budget management skills
• Demonstrated ability to define, communicate, promote and uphold People & Culture values, with discretion and confidentiality.

How to apply
Written applications including a CV and cover letter should be addressed to Elaine Passanha, Senior People Manager at [email protected]

Applications close Friday 11th April 2025

Note: All candidates require working rights of this country to perform the role.

Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics or similar.

Recruitment Agencies, we appreciate the interest, but we’ve got this one covered. Thanks!

• The placement must be done as a requirement of a tertiary education or training course.
• The placement is unpaid
• The placement will be for a set period of time depending on the requirement of the course.

To apply, please send your CV/Resume to [email protected]

Unfortunately we are unable to offer work experience placements to secondary school students or to graduates who have completed their university degree.

For 3rd year tertiary students who are not required to complete placement hours as part of their degree but are still studying, we will consider applications pending an official request from your University.