About Us – Fan Focused. Results Driven 

At Gemba, we work at the intersection of sport, entertainment and culture, bringing strategy, data and analytics, insights and communications together to deliver results that matter. 

Our name comes from the Japanese term gemba, meaning “the real place”, which reflects our commitment to uncovering the truth at the heart of fan behaviour. Since 2006, we’ve built our reputation by understanding audiences deeply, helping our clients cut through the noise of an increasingly complex and competitive landscape. 

We are proud to partner with major brands, rights holders and organisations to shape the future of sport and entertainment, whether driving commercial growth, increasing participation or creating meaningful engagement. 

If you are passionate about fans, culture and creating impact, you’ll find your place at Gemba. 

 

About the Role 

We’re looking for a BI Engineer who thrives on solving complex data challenges and delivering solutions that empower decision-making to join our growing Data & Analytics team. 

In this role, you’ll be responsible for designing and managing data architecture, building scalable pipelines, and transforming data into clear, compelling visualisations. You’ll work across a range of data sources from CRM and digital to social and research and use tools like PowerBI, Looker, or Tableau to deliver insight-led dashboards to clients. 

You’ll also play a key role in enabling organisational change, collaborating with senior stakeholders and helping drive Gemba’s thought leadership in the 1st party data and analytics space. 

 

Responsibilities 

Data Architecture & Engineering 

• Conduct architecture reviews and recommend scalable, secure solutions 

• Build and maintain data pipelines, cloud-based workflows, and integrations 

• Connect and manage data across multiple sources, ensuring accuracy and integrity 

Analytics & Visualisation 

• Translate business requirements into well-structured dashboards and visual reports 

• Create data models that support performance tracking, fan engagement, and campaign analysis 

• Use platforms like PowerBI, Looker, or Tableau to communicate insights to clients 

Collaboration & Communication 

• Work closely with Strategy, Insights and Creative teams to support client delivery 

• Document technical processes clearly for both technical and non-technical audiences 

• Partner with internal and client stakeholders to deliver scalable BI solutions 

 

About You 

Experience & Background 

• 4+ years’ experience in BI, data engineering or analytics roles 

• Strong technical capability in Python, SQL, and GitHub 

• Experience with cloud platforms (particularly Google Cloud Platform) 

• Tertiary qualifications in computer science, mathematics, engineering, or a related field 

• Experience in agency or fast-paced environments 

• Experience managing technical debt and automation workflows 

• A passion for sport, entertainment, and shaping fan experiences through data 

Skills & Tools 

• Proficient in building and optimising data pipelines 

• Skilled in data visualisation using PowerBI, Looker or Tableau 

• Familiarity with cloud-native tools (e.g. GCP, AWS Lambda, Google Cloud Functions) 

• Deep understanding of data quality, governance and version control 

Success Looks Like 

• Scalable BI infrastructure that supports insight-led decision making 

• Dashboards that clearly communicate complex data in simple ways 

• Strong internal and client relationships built on trust, clarity and delivery 

 

How to Apply 

If you’re ready, click the Apply button below and submit your CV and cover letter. Address cover letters to Anita Opoku, People Manager. 

Note: All candidates require working rights of this country to perform the role. 

Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics or similar. 

Recruitment Agencies, we appreciate the interest, but we’ve got this one covered. Thanks! 

 

Apply for this job

If you want to come and play with the biggest Leagues, Clubs, Sports, and Brands on the planet then get off the sideline, because we’ve got an amazing opportunity for you. The Senior Research and Insights Consultant position at Gemba is a chance to combine a solid consumer research career with a passion for sport and entertainment. Think customer experience research for the Australian Open, fan segmentation for the Australian Grand Prix and evaluating partnerships for the likes of global brands Netflix, Coca Cola and McDonalds. 

About Us – Fan Focused. Results Driven 

Gemba is a leading organisation in Sports and Entertainment across Communications, Insights, Strategy and Data & Analytics. 

Gemba’s name is inspired by the Japanese origins of the word, to find the source of the truth. Since 2006 we have demonstrated a passion for understanding fans. In a sport and entertainment world that is becoming increasingly competitive and fragmented, fan insight is critical. 

We deliver results for our clients. Whether it be better commercial outcomes or driving greater participation, this is our ultimate proof point, demonstration of shaping a better future for sport & entertainment. 

About the Role 

Based in Melbourne, this senior role combines hands-on delivery with client facing leadership, including presenting, proposal writing and relationship management.  

You will bring advanced market research and analytical capability, with working knowledge of statistical techniques, campaign effectiveness, segmentation and strategic storytelling. Central to the role is the ability to partner closely with analysts to translate complex data into clear, actionable insights and recommendations, and to communicate these confidently and meaningfully to senior clients. 

About You 

This is a fast-moving environment that demands agility, adaptability, and the confidence to shift gears quickly. You’ll combine strong all-round research skills with presentation and storytelling ability, translating evidence into insights that inspire action and drive impact across the industry. We are looking for a qualified researcher with: 

• 6+ years’ market research experience (ideally consulting/agency-side), with proven experience designing customised research programs and applying data analysis techniques 

• Naturally inquisitiveness and drive to look beyond surface findings to uncover what’s really happening in the data 

• Proven experience managing stakeholders and delivering client‑ready reports, presentations and proposals (including tenders) 

Skills 

• Relevant tertiary qualification (arts, statistics, psychology, commerce or market research) 

• Quantitative analysis skills, including large datasets, statistical techniques, survey design and data visualisation 

• Working knowledge of qualitative methods (e.g. depth interviews, focus groups, intercepts) desirable 

• Proficient in research platforms such as Q or SPSS and Qualtrics (or similar), including working with external panel providers 

• Advanced PowerPoint, Word and Excel skills; experience with Power BI or Tableau a bonus 

• Excellent written and verbal communication skills, with the ability to translate complex data into clear, actionable insights 

• Strong organisational skills and ability to manage multiple projects and deadlines 

• Understanding of key strategic issues across the sport and entertainment industry 

• People management experience a bonus  

 

Success Looks Like 

• Deliver high-quality, on-time research projects that meet or exceed client expectations 

• Consistently uncover deeper, more meaningful insights by going beyond the obvious to reveal what’s really driving the data 

• Build trusted relationships with key clients and stakeholders through clear communication, responsiveness, and strategic thinking 

• Work seamlessly with internal teams, ensuring insights shape and inform Gemba’s broader work across sport and entertainment 

• Demonstrate agility in a fast-moving environment, confidently adapting to changing priorities without compromising quality 

• Contribute to Gemba’s reputation as a leader in delivering impactful, commercially valuable insights that help maintain and grow the quality of sport and entertainment in Australia 

How to Apply 

If you’re ready, click the Apply button below and submit your CV, portfolio and cover letter. Address cover letters to Eliza Waite – People and Culture Coordinator. 

Note: All candidates require working rights of this country to perform the role. 

Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics or similar. 

Recruitment Agencies, we appreciate the interest, but we’ve got this one covered. Thanks!

Apply for this job

About Us – Fan Focused. Results Driven

Gemba is a leading organisation in Sports and Entertainment across Strategy, Data & Analytics, Insights and Communications.

Gemba’s name is inspired by the Japanese origins of the word, to find the source of the truth. Since 2006 we have demonstrated a passion for understanding fans. In a sport and entertainment world that is becoming increasingly competitive and fragmented, fan insight is critical.

We deliver results for our clients. Whether it be better commercial outcomes or driving greater participation, this is our ultimate proof point, demonstration of shaping a better future for sport & entertainment.

About the Role

We’re on the lookout for an Executive Assistant & Office Manager to step into a parental leave cover where you’ll play a key role in supporting our leaders and keeping the office humming.

As Executive Assistant & Office Manager, you’ll be the organisational force behind our Sydney office and Managing Director. You’ll manage logistics, communications, and operations, ensuring the team is set up for success – and doing it all with a proactive, people-first mindset.

In this highly visible and fast-paced role, you’ll support senior leaders, coordinate key projects, run a smooth office environment, and contribute to the culture and vibrancy that makes Gemba a great place to work.

Responsibilities

Executive & Administrative Support

• Provide high-level EA support to the Managing Director, including diary, email, travel, and expenses
• Coordinate meetings, prepare documents, and manage communications across the Sydney office

Office & Operations Management

• Own the day-to-day running of the Sydney office — from catering and cleaning to stationery and IT
• Lead logistics for in-office events, workshops, and team celebrations including birthdays and holidays
• Be the go-to for internal processes, working closely with the Melbourne Operations Co-ordinator and external suppliers

Client & Team Coordination

• Liaise professionally with clients, suppliers, and agencies – from booking meetings to coordinating logistics
• Manage confidential documents and contracts with professionalism and discretion
• Support onboarding and offboarding for new and departing Sydney staff, in partnership with P&C

IT & Systems Support

• Work with our external IT provider to resolve issues and maintain systems for the Sydney team
• Maintain up-to-date equipment registers and manage IT requirements across devices and systems

Culture & People Support

• Champion Gemba’s people programs — from new starter onboarding to internal events and wellbeing initiatives
• Support Gemba’s sustainability goals by championing low-waste, planet-friendly practices in the office
• Lead the planning and execution of key company events, including the Annual Conference and Sales & Marketing events

About You

Experience

• 3–5 years in Executive Assistant and/or Office Management roles
• Proven experience juggling competing priorities in a dynamic, service-led environment
• Experience in professional services, media, sport, or entertainment industries is a plus

Skills

• Outstanding organisational skills and attention to detail
• Proactive, approachable, and solutions focused
• Excellent written and verbal communication
• Ability to work with discretion, confidentiality, and empathy
• Intermediate to advanced skills in Microsoft Outlook, Word, PowerPoint, and Excel

Mindset

• You’re a self-starter who thrives on helping others succeed
• You enjoy bringing structure to chaos and find satisfaction in getting the little (and big) things right
• You’re team-oriented, curious, culturally connected, and love creating a positive environment for those around you

Success Looks Like

• A Managing Director who is empowered to lead effectively through your support
• An office environment that is organised, efficient, and welcoming
• A Sydney team that feels supported, celebrated, and ready to do their best work

How to Apply

If you’re ready to make an impact and take the next step in your career, click Apply and submit your CV and Cover Letter. Please address cover letters to Eliza Waite, People and Culture Coordinator.

Note: All candidates require working rights of this country to perform the role.

Gemba is an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected characteristics or similar.

Recruitment Agencies, we appreciate the interest, but we’ve got this one covered. Thanks!

Apply for this job

• The placement must be done as a requirement of a tertiary education or training course.
• The placement is unpaid
• The placement will be for a set period of time depending on the requirement of the course.

To apply, please send your CV/Resume to [email protected]

Unfortunately we are unable to offer work experience placements to secondary school students or to graduates who have completed their university degree.

For 3rd year tertiary students who are not required to complete placement hours as part of their degree but are still studying, we will consider applications pending an official request from your University.

Apply for this job